Services

Ten services, each with a defined deliverable. The outlines below show what you receive. They are illustrative structures, not client work, and every engagement is scoped to your requirement.

Research and evidence reviews

A clear answer to a defined policy or program question, built on a documented search that someone else could repeat.

What we do

  • Rapid evidence reviews and scoping reviews
  • Literature reviews and evidence briefs
  • Jurisdictional and environmental scans
  • Comparative policy research and benchmarking
  • Analysis of public consultation and survey comments

Standards and methods

Cochrane Rapid Reviews methods guidance; PRISMA 2020 and PRISMA-ScR for reporting; every included source logged and appraised.

Typical timeline
2 to 8 weeks, depending on the question and volume of evidence
Pricing
Fixed fee per deliverable

What the deliverable looks like

Sample outlineSearch, screening and findings

Rapid evidence review

  1. Summary of key findings
  2. Review question and scopePopulation, intervention, comparison, outcome or equivalent
  3. MethodSources, search strings, inclusion criteria, screening log
  4. Findings by themeEach with a strength-of-evidence rating
  5. Gaps and limitations
  6. Implications for policy or practice
  1. Evidence tableOne row per included source
  2. Search log and PRISMA flow diagram

Format: report in Word and accessible PDF; evidence table in Excel.

Program evaluation

Evidence on whether a program is working, for whom and why, organized around the questions your funders and decision-makers ask.

What we do

  • Evaluation frameworks and plans
  • Logic models and theories of change
  • Formative, process and summative evaluations
  • Performance measurement frameworks and indicators
  • Evaluability assessments
  • Data collection instruments: surveys, interview and focus group guides

Standards and methods

OECD DAC evaluation criteria; the Treasury Board of Canada Policy on Results for federal programs; the Program Evaluation Standards (JCSEE) as a reference for utility, feasibility, propriety and accuracy.

Typical timeline
Frameworks in 3 to 6 weeks; evaluations in 8 to 16 weeks
Pricing
Fixed fee per deliverable

What the deliverable looks like

Sample outlineQuestions, evidence, recommendations

Evaluation report

  1. Executive summary, findings and recommendations
  2. Program profile and logic model
  3. Evaluation matrixQuestion, indicator, data source, method
  4. Methods and limitations
  5. Findings by evaluation question
  6. Conclusions and recommendations
  7. Management response template
  1. Data collection instruments
  2. Data tables

Format: report, evaluation matrix in Excel, briefing deck.

Strategy, policy and governance

Plans, policies and governance documents that a board or executive can adopt, implement and measure.

What we do

  • Strategic plans, implementation roadmaps and performance measures
  • Policy development, policy reviews and options analysis
  • Governance reviews, board policies, bylaws and terms of reference
  • Briefing notes and decision memos

Standards and methods

Your legislative and policy framework comes first. Options are assessed against criteria agreed at the start; writing follows plain-language principles (ISO 24495-1).

Typical timeline
3 to 12 weeks
Pricing
Fixed fee per deliverable

What the deliverable looks like

Sample outlineFor a decision by council or a board

Policy options paper

  1. Issue and decision required
  2. Background and current state
  3. Jurisdictional comparison
  4. OptionsThree or more, assessed against stated criteria
  5. Risks, costs and implementation considerations
  6. Recommended option and next steps
  1. Engagement summary
  2. Draft policy text

Format: paper in Word and accessible PDF, two-page briefing note.

Housing needs reports and assessments

Housing need, quantified with a documented method and explained in a report that council, staff and residents can follow.

What we do

  • BC Housing Needs Reports, interim and regular, using the provincial HNR Method for 5- and 20-year need
  • Housing needs assessments for federal and provincial funding requirements
  • Analysis of census, CMHC and local data: core housing need, affordability, rental supply
  • Need by tenure, income and household type, including non-market and supportive housing
  • Housing strategies and action plans

Standards and methods

BC Local Government Act and Housing Needs Report Regulation requirements; the provincial HNR Method; Statistics Canada, CMHC and BC Stats data cited to table level.

Typical timeline
6 to 16 weeks, depending on data and engagement scope
Pricing
Fixed fee

What the deliverable looks like

Sample outlineBritish Columbia, HNR Method

Housing Needs Report

  1. Summary of 5- and 20-year housing need
  2. HNR Method calculation by componentExtreme core housing need, homelessness, suppressed households, household growth, rental vacancy, local demand
  3. Community and household profile
  4. Statements on key areas of local need
  5. Actions taken since the last report
  6. Data sources and method notes
  1. Data tablesExcel workbook with every calculation

Format: report and accessible PDF, data workbook, council presentation.

Technical writing, editing and plain language

Documents people can understand on the first read, without losing technical or legal accuracy.

What we do

  • Reports, guides, manuals and standard operating procedures
  • Structural editing and copy editing
  • Plain-language rewrites and public-facing summaries
  • Style guides and document templates

Standards and methods

ISO 24495-1:2023 plain language principles; The Canadian Style or your own style guide; readability targets agreed at scoping.

Typical timeline
Days to 6 weeks
Pricing
Fixed fee, per page or monthly retainer

What the deliverable looks like

Sample outlineEdit package

Plain-language rewrite

  1. Revised documentClean and tracked versions
  2. Edit logEach substantive change and the reason for it
  3. Readability before and afterAgainst the target agreed at scoping
  4. Terms and definitions list
  5. Queries for subject-matter experts

Format: Word files in your template, plus accessible PDF if publishing.

Document accessibility remediation

Public documents that work with screen readers and other assistive technology, checked by tools and by a person.

What we do

  • PDF remediation to PDF/UA and WCAG 2.1 AA
  • Word and PowerPoint remediation and accessible templates
  • Alt text for images, charts and maps
  • Table, form and reading-order tagging
  • Accessibility audits of document libraries

Standards and methods

WCAG 2.1 AA; PDF/UA-1 (ISO 14289-1) checked against the Matterhorn Protocol; Section 508, EN 301 549 and AODA where they apply. Automated checks with PAC, plus a manual screen reader pass with NVDA.

Typical timeline
Batch or ongoing; turnaround agreed per batch
Pricing
Per page, with complex pages quoted separately

What the deliverable looks like

Sample outlinePer document

Remediation delivery

  1. Remediated fileTagged, reading order set, alt text, table headers, bookmarks, language
  2. Automated checker reportPAC results for PDF/UA and WCAG
  3. Manual check recordReading order, alt text, tables, forms, contrast
  4. Author decisions neededSuch as complex charts that need a text alternative
  5. Batch logFile, pages, status and result for every document

Format: remediated source and PDF, reports in PDF, batch log in Excel.

Training and e-learning content

Training that teaches one clear set of skills, written for the people who will take it.

What we do

  • Course design documents and learning objectives
  • Storyboards, narration scripts and knowledge checks
  • Facilitator guides and participant workbooks
  • Job aids and quick-reference guides
  • SCORM packages for your learning management system

Standards and methods

SCORM 1.2 or 2004, or xAPI where required; WCAG 2.1 AA for course content; measurable objectives for every module.

Typical timeline
3 to 10 weeks per course
Pricing
Fixed fee per course or module

What the deliverable looks like

Sample outlineDesign to LMS

Course package

  1. Design documentAudience, objectives, modules, assessment plan
  2. StoryboardsScreen text, narration, visuals and interactions per module
  3. Knowledge checks with answer rationale
  4. Facilitator guide and participant workbook
  5. SCORM package and LMS test notes

Format: Word storyboards, SCORM zip, accessible PDF guides.

Grant and proposal writing

Applications and proposals written to the evaluation criteria, in the format the funder or buyer asked for.

What we do

  • Funding research and eligibility checks
  • Grant applications and letters of intent
  • Budget justifications and work plans
  • Post-award and final reports
  • RFP responses and compliance matrices for consultancies

Standards and methods

The funder's or buyer's own criteria, scoring guide, page limits and format rules, checked line by line before submission.

Typical timeline
Days to 4 weeks, set by the deadline
Pricing
Fixed fee per application or proposal

What the deliverable looks like

Sample outlineBuilt to the scoring criteria

Proposal or grant package

  1. Compliance matrixEvery requirement mapped to where it is answered
  2. Narrative sections, drafted to the evaluation criteria
  3. Budget justification
  4. Work plan and schedule
  5. Required forms and attachments checklist
  6. Final readScoring, page limits and format rules

Format: Word in the required template, final PDF.

Translation review

Confidence that a translated document says what the source says, uses the right terms and reads naturally.

What we do

  • Bilingual review of translated documents against the source
  • Terminology lists and consistency checks
  • Formatting and layout checks for translated files
  • Coordination of review across documents and versions

Standards and methods

Review approach informed by ISO 17100; your terminology bank, or TERMIUM Plus for Government of Canada work. Language pairs and reviewers are confirmed in each proposal.

Typical timeline
Set per document volume
Pricing
Per word or per page

What the deliverable looks like

Sample outlinePer document

Translation review report

  1. Reviewed fileTracked changes against the translation
  2. Issue logSegment, issue type, severity, correction
  3. Terminology list for future work
  4. Reviewer summary and sign-off

Format: tracked Word file, issue log in Excel.

Cyber and IT governance documentation

Security and IT governance documents that match how your organization actually works, mapped to a framework auditors recognize.

What we do

  • Information security policies and standards
  • Incident response, business continuity and disaster recovery plans
  • IT governance frameworks and terms of reference
  • Risk registers and control gap lists
  • Control mapping across frameworks

Standards and methods

NIST Cybersecurity Framework 2.0; ISO/IEC 27001:2022 Annex A; CIS Controls v8; Canadian Centre for Cyber Security guidance. This is documentation and mapping: we do not perform penetration testing or certification audits.

Typical timeline
3 to 10 weeks
Pricing
Fixed fee per deliverable

What the deliverable looks like

Sample outlineMapped to NIST CSF 2.0

Information security policy set

  1. Policy framework and document hierarchy
  2. PoliciesAcceptable use, access control, incident response, backup and others in scope
  3. Control mappingEach policy statement to framework controls
  4. Gap listOwner, priority and target date
  5. Review and approval schedule

Format: Word policies in your template, mapping workbook in Excel.

Not sure which service fits?

Send the statement of work or a short description. We will tell you how we would approach it and what it would cost.

Discuss a requirement